Our candles are designed for long, even burns. Depending on the size, they offer approximately 40–60 hours of burn time when properly cared for.

Trim the wick to 5mm before each burn, allow the wax to melt evenly across the surface, and avoid burning for more than 4 hours at a time.

Yes. Our candles are crafted using natural wax blends, lead-free cotton wicks, and responsibly sourced ingredients.

Absolutely. When used as instructed, our candles are safe for indoor use. Always place them on a heat-resistant surface and never leave them unattended.

If your candle arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.

We will be happy to offer a replacement or exchange in such cases.

Please note that returns or exchanges are not accepted for reasons other than damage or defects.

Orders are typically processed within 2–3 business days.

Once your order is processed, you will receive a confirmation email with shipping details.

Returns or exchanges are only accepted if the product arrives damaged or faulty.

For hygiene and safety reasons, we do not accept returns or exchanges on used or opened candles unless there is a defect.

Yes! Divine Wick candles are beautifully packaged and make a perfect gift for any occasion.

You can reach us anytime at contact@divinewick.co.uk or through our Contact page. We aim to respond within 24 hours.

Yes, we do. For bulk order enquiries, please email us at contact@divine-wick.co.uk.

Yes, we create customised and personalised candle designs as per your requirements. For details, contact us at contact@divine-wick.co.uk.